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Returns/Exchanges Policy

RETURN POLICY

If you are not fully satisfied with your purchase, you may return unworn merchandise at any Maclevy store, or mail with the original sale receipt, within 14 days of purchase. Please note, defective or damaged merchandise can only be returned if it’s unworn. Purchases being mailed back to the warehouse will only receive a refund for the returned merchandise.

 

EXCHANGES

If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. We process refunds within 1-2 weeks upon receipt of your return. Placing a new order before receiving your refund ensures that you will get your new item quickly, while the item is still in stock. Don't forget take a note on new order with old order number for high priority processing.

 

 

Easy Ways To Return

1. To Make a Return to Maclevy.com

Please note, we only process returns at Maclevy.com if your purchase was made at Maclevy.com, or home delivered. Regular store purchases must be returned to a store.

1) Put the unworn goods in the original box together with a copy of invoice and stickers (if they were part of the package)
2) Wrap the box so that no damage will be done during the transport. For this purpose it is the best to use overwrap, paper, plastic bag or a bigger box (please do not put any tape directly on the box as it would derogate it value).
3) PLEASE BEWARE THAT NO RAFFLE WINS CAN BE CANCELLED AND RETURNED

REQUEST RETURN

Refunds will be given in the original form of payment. 

2. Ship your package to:

Maclevy Return

60 Dwyer St , North Gosford , NSW , 2250 

CONDITIONS FOR RETURN OR EXCHANGE OF GOODS


1) Goods have to be returned within 14 days from delivery.
2) Returned goods were not worn and they can be sold again.
3) Goods have to be wrapped in the original box without any damage (e.g. by tape)
4) Returned goods cannot be damaged in any way.

The return shipping costs are at your own expense.

We recommend that you insure the package for the amount of goods price. This is incase the package is lost or damaged upon its return to us (ask your delivery company about this service). If the package is lost or damaged upon its return, you will not be able to receive your refund.

 

REFUND PROCESS AND TIMEFRAME

  • Refunds will be processed to the original method of payment within 10 business days.
  • The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
  • Once the return has been processed, you will receive a return email confirmation.
  • Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.

maclevy.com  will gladly pay shipping charges up to $13 on returned items if:

  • Item is defective.
  • Wrong item was shipped.
  • Item was missing parts or accessories.

NOTE: For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping charges must be paid by customer. Maclevy.com is not responsible for returns until they are received in our warehouse.